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Store Policies

Store Policies

  • All Sales Are Final Once Furniture Delivery is Accepted
  • In an effort to keep our prices low, Reeds does not allow returns. Once you accept delivery of your furniture, it's yours. There are no refunds, no returns and no cancellations. Reeds does not have a place to resell returned items, and cannot sell returned items as new. We do not charge a higher price and build a return rate into our prices, therefore we do not accept returns that would require us to do so.

  • Store Credit Less a 10% Restocking Fee Will Be Issued For All Seller Approved Cancellations on In Stock Merchandise
  • Store credit less a 10% processing fee will be issued for all seller approved cancellations of in-stock merchandise. Items must be returned in original packaging to qualify for return and cannot be assembled. Items must be returned on delivery to qualify for seller approved cancellation. Once an in stock item is left in your home, it is no longer available for return.

  • All Sales Final On Clearance Merchandise
  • Clearance items are final sale and are not eligible for return.

  • No Cancellations on Special Order Items
  • Special order items are non-cancellable. Special order items require a 50% non-refundable deposit upon purchase, which buyer agrees to forfeit as liquidated damages in the event buyer wishes to cancel order before delivery and Reeds is not able to cancel with the manufacturer. Once delivered, special order items are non-cancellable and non-returnable.

  • All Orders Must Be Paid In Full Prior to Delivery
  • All orders must be paid in full prior to scheduling delivery as Reeds does not allow CODs on deliveries. If you wish to pay with check to pay your balance before scheduling your delivery you must come in to the store to pay. For your security, we do not keep credit card numbers on file. You will be asked to provide your credit card number at the time of scheuduling your delivery should you choose to pay your balance with credit card before delivery.

  • No Cooling Off Period
  • There is no cooling off period as all sales are processed as soon as they are received. Once you place an order with us, the order is sent directly into the manufacturer. We do not wait to place orders, but rather send orders directly to the manufacturer, often electronically, where they are instantly acknowledged and sent into production and traffic. Reeds does not hold orders for three days during a "cooling off period," so please understand there is no cooling off period for furniture as in other industries. Once the production or shipment of your furniture is begun by the manufacturer, they do not allow us to cancel the furniture, therefore we do not allow you to cancel with Reeds. Accordingly we do not allow a cooling off period on our purchases and do not allow cancellations on ordered merchandise.

  • Delivery on Special Order Furniture is Subject to Manufacturer Availability
  • Delivery on special ordered furniture is subject to availability and is estimated according to information on hand at the time the order is written. This information does not confirm a guaranteed delivery date. At your time of purchase, we do our best to quote the most accurate delivery dates available at the time your furniture was purchased. These delivery date quotes are approximations from the manufacturer. We will update you with delivery times throughout the order process. Reeds does not manufacture your furniture and are at the mercy of the dates the manufacturer quotes us in regards to lead times. Our Happiness Ambassadors will update your lead time when we learn of any unforseen delays.

  • Furniture Imported from Overseas Can Experience Unforseen Delays
  • Due to the globalization of the world economy much furniture is manufactured overseas. There are many obstacles to importing furniture from overseas. Some examples of these delays include port strikes, port congestion, and Chinese New Year. These delays affect manufacturer ship time from overseas.
    To be safe, if you are considering a purchase for a special event, allow yourself plenty of time to have your furniture delivered from its point of origin. Container items often take at least four weeks to sail on a ship from overseas. When purchasing furniture from overseas it is common for it to take up to 12 weeks on a new order so please plan accordingly.

  • Freight Consolidation from North Carolina Takes at Least 10 Days
  • Even if a product is in stock in North Carolina from our furniture manufacturers at the time of your purchase, it takes at least 10 days for a truck to arrive from North Carolina to Southern California.
    The freight consolidation and shipping process from North Carolina is as follows:
    First, an order is placed with the manufacturer. Then the manufacturer puts the furniture into traffic where it is picked up by our freight consolidator. From this consolidation point it is then brought to a central warehouse where it waits to be consolidated with other furniture until it "hits proper weight." When the consolidated shipment "hits proper weight" it is then trucked to Southern California. During the drive to California, the truck may stop along the way before it reaches its final destination at Reeds. Even though a product shows that it may be in stock at our manufacturers in North Carolina, the furniture will take at least 10 days before it reaches its destination point at Reeds in Southern California.

  • Dye Lots Are Not Guaranteed to Match if Ordered at Different Times
  • If you are purchasing furniture at two different points in time, it is likely that dyelots will be different on the furniture ordered at the subsequent time. Reeds cannot be responsible for these differences in dyelot.

  • Reeds Will Not Repair Merchandise Sold As-Is or Discounted as a Floor Model
  • Reeds discounts floor models with deep discounts and accordingly they are sold as is. Please inspect all discounted floor models sold as is as all sales are final, sold-as-is, and they are non-returnable.

  • Reeds Will First Attempt Repair If Furniture Is Delivered Damaged
  • If furniture is delivered damaged, Reeds will first attempt repair by a qualified furniture repair technician. Replacement of merchandise is at the discretion of Reeds Furniture.
    Furniture is constructed out of organic material such as wood and fabric, and as such is inherently imperfect. Unlike plastic, these organic materials exhibit imperfections natural to furniture. Often times furniture is distressed from the manufacturer and is meant to be imperfect, so please be aware of the furniture your are purchasing before you purchase it.
    Reeds has a huge showroom filled with furniture designed for the very purpose of you being able to see it before you buy it to know and understand what you are purchasing, including the distressing on the finish. Please be aware of the details of your furniture before your purchase to avoid any unexpected surprises. Manufacturers will not allow Reeds to order replacement furniture when it is delivered in the same condition with the same inherent qualities as was represented on the floor models in the store, so please pay attention to the details of the items your purchase before you purchase them.
    Before delivery and during our deluxing process, Reeds master furniture repair technicians inspect and deluxe your furniture before you receive it. During this deluxing process skilled furniture repair technicians remove, refinish, and repair any imperfectIons in your furniture before delivery. This includes deluxing any cracks in the finish, removing and repairing any overspray left from the manufacturer, or whatever else may occur which is not acceptable to the average reasonable person in the final delivery of your furniture.
    Accidents do happen during the movement of furniture on the delivery trucks, so if your furniture gets damaged on delivery, please note the damage on your delivery copy. If your furniture is delivered with damage at the time of delivery you have two options:
    You can have the furniture repaired in your home by a qualified skilled furniture repair technician or
    You can send it back to the store for repair or if Reeds deems necessary, replacement.
    Please remember that furniture more often than not needs deluxing from transit. This includes imperfections in the finish or minor dents or scratches. If this is the case with your furniture, we will repair it. If our qualified repair technician deems it unrepairable we will have it replaced by the manufacturer and re-delivered to your home free of charge if you received a Worry Free Delivery.

  • Modifying Furniture Voids All Manufacturer Warranties and Reeds One Year Warranty
  • Reeds does not modify furniture as this modification will void any and all manufacturer warranties. Once furniture is modified by buyer, all manufacturer warranties are void and any warranty between Reeds and buyer are void.

  • Buyer is Responsible for All Measurements to Ensure Merchandise Will Fit
  • Buyer is responsible for all measurements to ensure merchandise will fit its intended space and through any access points. Buyer assumes all risks if merchandise is not suitable for its intended location. Furniture can sometimes look alot smaller than it is in our large showroom, so please measure before you make your furniture purchase.
    All sales are final on special orders so if a special order item does not fit buyer is responsible as Reeds will not return the item. A 10% restocking fee with be applied to in stock items with the remaining balance able to be used as store credit if the in stock merchandise will not fit.
    Please be aware that hallways that make sharp turns, stairways, and small door ways present problems when delivering furniture. Large sofas and pieces that do not bend can be difficult in tight spaces, espcecially in hallways or thru doorways. Reeds has a delivery measuring guide available on this site, so please use it if you think your furniture is a tight fit. If Reeds is delivering your furniture, please allow for easy access and be sure the areas are cleared prior to delivery.

  • Reeds Contract May Not be Modified or Altered by Any Employee
  • No employee may verbally or by writing alter the terms of this agreement under any circumstance.

  • All Furniture is Sold F.O.B. Reeds Furniture
  • All furniture is sold F.O.B. Reeds Furniture. Any furniture under warranty shall be serviced from Reeds Furniture, 28401 Canwood Street, Agoura Hills, CA 91301. All furniture to be returned to Reeds Agoura for warranty work at the expense of the buyer.

  • One Year Limited Warranty
  • Reeds offers a One Year Limited Warranty on furniture sold (excluding as-is and clearance furniture) to be free from material defects. Furniture sold as a floor model or as-is does not have a warranty and Reeds will not service this furniture. This one year warranty is not an extension of the manufacturer warranty but serves to ensure against material defects sold from Reeds Furniture within one year of the delivery date of the furniture. If furniture is covered under this one year warranty, the furniture shall be returned to Reeds Furniture at the expense of the buyer for service. Any misuse or abuse of the furniture voids any implied or written warranty by Reeds Furniture or manufacturer. Misuse or abuse includes excessive soiling of furniture or abnormal wear and tear of furniture.

  • If Customer Fails to Make Payment on Contract
  • If customer fails to make payment on contract, customer shall be responsible for all unpaid sums, plus interest occurring from the payment due date at the maximum legal rate, plus all expenses seller may incur to collect this sales order, including, but not limited to attorney fees, costs & other expenses.

  • Clerical Errors on Contract are Subject to Correction
  • Clerical errors include mistakes in pricing on invoices where numbers are added incorrectly, the wrong sales tax is charged at the point of sale, or the clerical mistake of the wrong selling price of an item written on an invoice.

  • A $20 Fee Will Be Assessed On All Returned Checks
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