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Reeds Delivery Options>

Reeds Delivery Options

From not wanting to spend money on delivery to not wanting to worry, Reeds offers three easy delivery options to choose from.

  1. Reeds Free Door-Step Delivery
  2. Reeds $99 Worry-Free White Glove Delivery
  3. Reeds Premium In-Store Pick Up

FAQ

  1. Removing Your Old Furniture
  2. Damages On Delivery
  3. Delivery Tracking
  4. Scheduling Delivery
  5. Changes to Your Delivery

Reeds Free Door-Step Delivery

From Our Store to Your Door

Door Step Delivery

Reeds Free Door-Step Drop-Off Delivery
Within 25 Miles of Reeds With $599 purchase

Don't want to pay for delivery and don't mind the hassle of moving your furniture into your home, unpacking and assembling it and disposing of packing material? Then Reeds Door-Step Drop Off Delivery is just for you!

Get Reeds Free Door-Step Drop Off Delivery on purchases of $599 or more if you live within 25 miles of Reeds. Limitations apply, so read on for the details.

Drop Off at Your Door-Step

A Reeds Delivery team member will bring your furniture to the door of your home or garage, or to the lobby of an apartment, condo or business.

With this basic delivery service we will not bring your furniture into your home. You are responsible for moving it into your home.

This basic service is similiar to a UPS or FedEx delivery. If you desire a more complete delivery service instead of this drop off service, please use Reeds Worry-Free Delivery.

You or your agent 18 years or older will be required to sign acceptance of your furniture upon delivery.

Drop Off in the Original Manufacturer Packaging

Your furniture will be delivered in the original packing material, most of the time in a box. Furniture purchased as floor models will be wrapped in plastic. You will be required to bring your furniture into your home and room of choice, unpack and assemble it, and discard of all packing materials. Often you will need more than one person to move your furniture into your home and assemble your furniture, so please be prepared at the time of delivery.

Assembly Required

Your furniture will be delivered in manufacturing packing and many items may require assembly. You may need two people to assemble large items and assembly may be complicated.

Please Report Damage Promptly

Please notify Reeds of any concealed damage within 24 hours of your delivery by calling 818-597-7800.

Door-Step Delivery Damaged Furniture

If you receive damaged furniture with a Door-Step delivery you will be required to return it to Reeds Agoura for repair or exchange in the original packaging.

Need Service on Door-Step Drop Off Delivery Items?

Reeds offers a One Year Limied Warranty on items purchased from Reeds to be free from material defects. This warranty is voided with excessive use, abuse, or stains reflecting abuse, or if the item is modified in any way. If you require service on your furniture within one year of your purchase, please call our in store service manager to arrange a repair order and service drop off. All furniture delivered with Door-Step Delivery will be serviced FOB Reeds Agoura, and thus needs to be returned to Reeds Agoura for service.

Reeds $99 Worry-Free White Glove Delivery

White Glove Delivery

Reeds Worry-Free White Glove Delivery
$99 Within 25 miles of Reeds

Get Reeds Worry-Free Delivery for $99 within 25 miles of Reeds and take the worries out of buying furniture. For deliveries more than 25 miles from Reeds, add $2 per mile to the $99 delivery fee for every mile over 25 miles from Reeds.

Reeds Worry-Free Delivery includes much more than just the delivery of your furniture into your home. Many details happen behind the scenes after your purchase to ensure your furniture is perfect for you to enjoy when you receive delivery.

Delivery Preparation and Inspection

Once your order is pulled for your Worry Free Delivery, we put it thru a rigourous inspection process where our expert furniture preppers look over it to make sure it is free of material defects.

Assembly

Most furniture comes unassembled from our manufacturers. Included in your Worry Free Delivery is the assembly of your furniture. This includes assembling and leveling of all chairs, tables, beds, dressers, desks so there are no hassles in your home.

Deluxing by our Furniture Technician

Once the furniture has been opened and inspected during your Worry Free deluxing process, our furniture technician may refinish and prepare your furniture. He may refinish table tops, remove drip marks and level your dining room chairs and adjust reclining mechanism to ensure your happiness when your furniture arrives to your home.

Deluxe Wrapping for Delivery Truck

We deluxe pad and wrap your furniture before it is loaded onto our delivery trucks for your Worry Free Delivery.

Delivering Happiness With Reeds Delivery Team

We own our own delivery trucks and employ our own professional furniture delivery team. We do not hire outside delivery services like other furniture companies. Our team is committed to delivering your furniture safe and in good condition into your home. For your Worry Free Delivery, we carry your furniture inside your home, assemble it, and arrange it to your satisfaction. We are committed to delivering your happiness.

Easy Access Required for Delivery

In order to bring your furniture into your home, we require easy access be provided and the space your furniture is to be delivered be clear prior to delivery.

Please Ensure Furniture Will Fit Its Intended Location

Please be sure your furniture will fit in its intended location and can be delivered as special order items are non-cancellable and non-refundable.

Reeds is not responsible if the furniture purchased does not fit or if the furniture cannot be delivered due to delivery constraints.

Please be especially cautious of small hallways and corners when purchasing furniture. Tall backs of sofas or deep depths of sofas can make for difficulty delivering in hallways and areas where there are tight corners.

Please inform your salesperson of any issues before you order your furniture.

Reeds Requires a Safe and Clear Path for Delivery

We require a clear and safe path to deliver your furniture. Please ensure wood floors are protected with blankets or cardboard for delivery. Please clear any pictures off of walls and any furniture or items in pathways to deliver your furniture. Reeds will not be responsible for damage to wood floors, walls or other items on delivery. For deliveries into tight fit areas guests will be required to sign a damage waiver.

Delivery Measuring Guide

Read our helpful guide to make sure your new purchase will fit properly into your home during delivery.

Measuring Guide

Removing Your Old Furniture

Reeds Cannot Move Existing Furniture

Unfortunately Reeds cannot move existing furniture to make room for your new furniture on delivery. Please have the space cleared and ready for your new furniture before delivery.

Furniture Donation

If you have furniture that you would like removed and it is in good condition, consider donating it to the Charities St. Vincent de Paul or Salvation Army. If it is in good condition and with enough notice, they will pick it up from your for free and they will give you a tax donation slip.

St. Vincent de Pauls phone number is 323-224-6280.
Salvation Army phone number is 800-728-7825.

Furniture Disposal

Most trash companies allow a pick up of a large item twice a year with prior arrangement if your furniture is too worn to be donated to a charity.

Damages On Delivery

Damages on Your Worry Free Delivery?

Reeds inspects all furniture prior to delivery on Worry-Free Deliveries, but sometimes accidents happen or the furniture may move or rub in route. If you receive damaged furniture on your Worry Free Delivery and it is able to be repaired, please note the damage on the delivery copy with the delivery team. Our Guest Services Leader reviews these delivery copies and will contact you shortly after the delivery to schedule a repair technician to come to your home to do the repair. If you have not received a phone call within 48 hours of your delivery, please call 818-597-7800.

If our delivery team informs you the item cannot be repaired, please return it with the drivers on delivery. Reeds will arrange for a replacement item to be re-delivered where the re-delivery will be no charge. Please note all damages on your delivery paperwork as you will sign and agree that your furniture is in good condition unless otherwise noted damaged.

Reeds reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery. Reeds employs furniture technicians which can make most furniture look better than new after a repair has been performed. We call the process of repairing or detailing furniture from the manufacturer "deluxing," and is done on Worry-Free Deliveries. Sometimes damage does happen in transit, which is why we schedule in home repair technicians to fix the furniture in your home for your convenience.

Hassle Free In Home Service

Included in your Worry Free Delivery is Hassle Free In Home Service to uphold Reeds One Year Limited Warranty. If you require service on your furniture within one year of your purchase under Reeds One Year Limited Warranty, please call our in store service manager to arrange a service technician to come to your home to service your items.

Because you had your items delivered with our Worry-Free Delivery, our technician will come to your home to service your furniture. If an exchange is needed, there will be no charge for the pickup and redelivery of your furniture. If your furniture needs to be returned to the manufacturer for repair within one year of your delivery, we will pick up the item from your home, return it to the manufacturer, and then return it to you at no charge. We aim to provide you a no hassle, Worry-Free experience with no hidden charges or fees.

Delivery Tracking

Once your furniture is loaded onto our delivery trucks, it is routed by delivery stop, the farthest delivery loaded last and the closest delivery loaded first. We call you the night before your delivery to tell you a four hour time window to expect your delivery. The day of delivery you will receive a call 30 minutes prior to delivery.

You can track your delivery from your home by entering either your invoice number or your phone number using our delivery tracker. Enter your order number or phone number below and click find to track your order.

Scheduling Delivery

You may schedule your delivery at the time of purchase or when your furniture is available for delivery by calling 818-597-7800. For special order deliveries, we will notify you within days of receiving your furniture into our warehouse.

All orders must be paid in full prior to scheduling delivery.

Our delivery department is open Wednesday thru Sunday, closed Monday and Tuesday.

When scheduling deliveries, please choose a day you will not have prior engagements, as our delivery times cannot be assigned before we route our trucks the day before delivery. Our time frames are non-negotiable, as we load our trucks according to the delivery route. The farthest delivery is routed first, the closest last, in order for the trucks to end near Agoura at the final stop. If you are in an outlying area from Agoura Hills, it is likely your delivery will be earlier in the day. The closer you are to Agoura Hills the more likely your delivery will be later in the day.

The night before your scheduled delivery you will receive a phone call telling you a four hour delivery time window. If you do not answer your phone, a detailed message will be left. You will receive a call from our delivery team 30 minutes prior to your delivery. Please confirm the best number for our drivers to call you 30 minutes prior to your delivery. We begin our deliveries when our store opens at 10:00 am, so morning deliveries do not begin before 10:30 am.

Delivery days to areas outside of 25 miles will be determined on an individual basis. Please contact us for details.

Orders Must Be Paid in Full Prior to Delivery

When scheduling delivery, if your order is not paid in full you will be asked to pay in full via credit card over the phone or you may pay by check in the store. No deliveries can be scheduled for delivery without payment in full.

Changes to Your Delivery

Rescheduling of Deliveries

It is no problem to change your delivery outside of the 24 hour delivery window. Simply call 818-597-7800 to schedule a next best available delivery date for you.

Cancellations and changes to deliveries within 24 hours of delivery are not allowed and will be assessed an additional delivery fee. Our delivery time frames are non-negotiable once routed. Please schedule your delivery on a day where you will not have scheduling conflicts. If you are not able to receive your delivery at the time scheduled and you do not change your delivery date within the 24 hour window, a redelivery fee will be assessed.

One Year Protection Against Defects

Reeds offers a One Year Limited Warranty on items purchased from Reeds to be free from material defects for one year after you receive your delivery. This warranty is voided with excessive use, abuse or stains reflecting abuse or by modifying the furniture in any way. For warranty information please see our Warranty page.

Reeds Premium In-Store Pick Up

Free In Store Pickup

Frustration Free Furniture Assembly for Customer Pick Ups

Furniture purchased from Reeds Furniture may require assembly. Reeds Frustration Free Furniture Assembly is included in your purchase. Because assembly takes time, please contact the store at least two hours prior to your pickup and let us know you are on your way. This will help alleviate long wait times during pickup. Pick ups are served on a first come, first served basis, so please call ahead to alleviate a long wait time.

Furniture Deluxing for Customer Pick Ups

If you would like a deluxing of your furniture before pickup, please call a week before your planned pick up to ensure we can have your furniture ready. If you are traveling long distance to pick up your furniture, please call at least a week before your pickup to make sure your furniture has been deluxed and is in good condition before you drive to pick up.

Pickup Locations and Hours

Pickup available at our Agoura or Oxnard locations.

Pickup hours at Reeds Agoura:
Monday thru Friday 10am to 6pm, Saturday 10am to 5:30pm, Sunday 11am to 5:30pm.

Pickup hours at Reeds Oxnard:
Saturday 10am to 5:30pm, Sunday 11am to 5:30pm.
No pickups in Oxnard Monday thru Friday.

What You Should Bring to be Prepared for Your Pickup

Please bring a vehicle capable of safely transporting your furniture. You will need to bring materials to pack and tie down your furniture, including tie downs and rope.

We'll Help You Load Your Furniture

Our team members will help you load your furniture into your car, but for liablity reasons cannot tie it down for you. You are responsible for safely securing your merchandise to your vehicle. Please be sure your items are tied down tight before you exit Reeds to ensure they will not fly out of your vehicle during transport.

Merchandise Transfers to Our Oxnard Location

Please allow at least 3 to 5 days to transfer merchandise to our Oxnard location. Remember, we only offer pickups on weekends in Oxnard, so please plan accordingly. If you need your items sooner, you may pick them up at our Agoura location.

Damages on Pickup

Reeds requests that you inspect every item before removing it from the premises of Reeds as you will sign that you have received your furniture in good condition. If the item is damaged, Reeds will repair the item if repairable or reorder the item if unrepairable. If you notice your furniture is damaged, you have already picked it up, and it is within 24 hours of the pickup, please call the store immediately to have it returned. Please do not bring in damaged furniture that has been picked up without a prior arranged repair order.

Need Service on Picked Up Items?

Reeds offers a One Year Limited Warranty on items purchased from Reeds to be free from material defects. This warranty is voided with excessive use, abuse or stains reflecting abuse, or if the item is modified in any way. If you require service on your furniture within one year of your purchase, please call our in store service manager to arrange a repair order and service drop off. All furniture picked up from Reeds will be serviced FOB Reeds Agoura, and thus needs to be returned to Reeds Agoura for service.

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