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DELIVERY & PICK UP POLICIES
REEDS OFFERS NEXT DAY DELIVERY ON IN STOCK ITEMS WITHIN 25 MILES OF REEDS
REEDS DELIVERS ONLY TO SOUTHERN CALIFORNIA RESIDENTS
Express Delivery:
Reeds Furniture offers EXPRESS NEXT DAY DELIVERY on in stock items within 25 miles of Reeds. EXPRESS DELIVERY is $99 and includes assembly, setup and installation into your home.
Special Order Delivery:
Reeds offers delivery on special order items. Delivery on special order items is subject to manufacturer availability. Reeds cannot guarantee delivery date availability from any manufacturer on special orders as we do not make the furniture, but we will do our best to facilitate the process. Availability of merchandise is estimated according to information on hand from the vendor at the time the order is written, and changes to this availability may occur. Please feel free at any time in the ordering process to contact us to check the status of your order at 818-597-7800.
Setup and Installation:
Reeds Agoura employs an in house delivery team. This means we own our trucks and our drivers are happy to install and setup your new furniture into your home. Assembly, setup, and installation are always included in the price of Reeds delivery.
Easy Access and Cleared Areas are Required for Delivery:
In order to facilitate your delivery, we require easy access be provided and the space your furniture is to be delivered be clear prior to delivery. We are sorry but we cannot move your old furniture to make room for your new furniture on delivery. Please have the space cleared and ready for your new furniture before your delivery.
Please be sure the furniture will fit in its intended location, and can be delivered to its intended location as special order items are non-cancellable and non-refundable. Reeds is not responsible if the furniture purchased does not fit into its intended location or if the furniture cannot be delivered into its intended location due to delivery constraints.
Please be especially cautious of small hallways and corners when purchasing furniture. Tall backs of sofas or deep depths of sofas can make for difficulty delivering in hallways and areas where there are tight corners. Please inform your salesperson if you are concerned about the ability to deliver furniture into its intended space before you order your furniture.
We apologize, but Reeds cannot move or dispose of your used furniture. We recommend the Charity St. Vincent de Paul for donating your furniture to if you wish to discard of your furniture in good condition. Additionally, most trash companies allow a pick up of a large item twice a year with prior arrangement.
Delivery Days:
Reeds delivers 7 days a week within 25 miles of Reeds Agoura. The night before your scheduled delivery, you will receive a phone call telling you a four hour time window of when you will receive your delivery.
Four hour time windows cannot be requested before the delivery date as trucks are routed by geographical region. We apologize for this inconvenience, but the trucks are routed the night before delivery. The farthest delivery is routed first, the closest last, so that the trucks end up close to home by the end of the day.
If you are in an outlying area, you may be the earlier stop and the closer you are to our store in Agoura Hills, the later your delivery will likely be. Deliveries begin when the store opens at 11:00 am, so morning deliveries are not likely to occur before 11:00 am.
You will receive a call from our delivery team 30 minutes prior your delivery. Please confirm this number to call when scheduling your delivery.
Delivery days to areas outside of 25 miles will be determined on an individual basis. Please contact the store for details.
Delivery Rates:
Delivery is $99 within 25 miles of Reeds Agoura.
For deliveries outside of 25 miles of Reeds Agoura, the delivery rate is $3 per mile over 25 miles plus the base delivery fee of $99.
For example, a delivery 150 miles from reeds cost:
150 miles total - 25 miles express delivery = 125 miles outside of Reeds Express Delivery
125 miles x $3 = $375
$375 + $99 base delivery = $474
A delivery 150 miles from Reeds costs $474.
Scheduling Delivery:
Deliveries can be scheduled at the point of purchase or after the sale is completed and payment is made. If you purchased furniture via special order, the day your furniture arrives into our warehouse you will receive a phone call.
The night before your scheduled delivery, you will receive a phone call telling you a four hour window of when you will receive your delivery. If you do not answer the phone, a detailed message will be left giving you your four hour time window.
All Orders Must Be Paid in Full Prior to Scheduling Delivery:
When scheduling delivery if your order is not paid in full you will be asked to pay in full via credit card over the phone or you may pay by check in the store. No deliveries can be scheduled for delivery without payment in full.
Delivery Cancellations:
The more you move furniture, the greater the potential for damage. We strongly discourage cancellations to deliveries within 48 hours of the delivery. Because the furniture is staged for delivery the day before delivery, cancellations to deliveries within this time frame are strongly discouraged and will be assessed an additional delivery fee.
Please understand our delivery process is complex. A proper and successful delivery requires us to first uncarton, prep, and deluxe the furniture. In our deluxing process we assemble, repair, and possibly refinish the furniture we are delivering. After the deluxing process the furniture is rewrapped and padded in delivery blankets, then loaded onto a delivery truck according to the delivery route. The deliveries are loaded first stop last, last stop first.
Requests for Delivery Window Changes and Rescheduling of Deliveries:
We understand life has its challenges and sometimes you may request to have a delivery time moved due to scheduling conflicts. Please understand the difficulty of accomodating you as the furniture delivery process is rigid by its very nature as the trucks are loaded according to route and your furniture may be in an unaccesable portion of the truck at the time you request or the truck may be in another area at the time you request. If you are not able to receive your delivery the date scheduled and you do not change your delivery date within the 48 hour window, a redelivery fee will be assessed.
Damages on Delivery:
Reeds inspects all furniture prior to delivery, but unfortunately sometimes accidents do happen. If you should receive damaged furniture on delivery and it is able to be repaired, please note the damage on the delivery copy with the delivery team. Our customer service department reviews these delivery copies and will contact you shortly after the delivery to schedule a repair technician to come to your home to do the repair. If you have not received a phone call within 48 hours, please contact 818-597-7800.
If the delivery team informs you the item cannot be repaired, please return it with the drivers on delivery and Reeds will arrange for a replacement item to be subsequently delivered where the re-delivery will be no charge.
Please note all damages of your furniture on your delivery paperwork as you will sign and agree that your furniture is in good condition upon delivery unless otherwise noted damaged. Please understand Reeds reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
Please understand furniture is made of organic materials and is not meant to be "perfect" and free of imperfections like man made material such as plastic. Reeds employs brilliant furniture technicians which can make most furniture look better than new after a repair has been performed. We call them our furniture artists, because they are brilliant furniture repair technicians and can complete repairs beyond your imagination and beyond your satisfaction.
We call the process of repairing or detailing furniture from the manufacturer "deluxing," and is done on almost all our furniture before it is delivered to our customers. Sometimes damage does happen on the trucks in transit, which is why we schedule in home repair technicians to fix the furniture in your home for your convenience.
CUSTOMER PICKUP POLICY
Customer Pick Ups:
Customer pick ups are available during store business hours, Monday thru Friday 11am to 7pm, Saturday and Sunday 11am to 6pm.
At Reeds, ASSEMBLY IS ALWAYS FREE. We would prefer to assemble your furniture because we understand that assembling furniture appears easier than it really is. Let our skilled warehouse assembly team spare you the trouble!
If your furniture requires assembly, please contact the store at least two hours prior to your pickup and let us know you are on your way. This will help to alleviate long wait times during pickup. Please understand it takes time to assemble your furniture upon pickup, so please allow for this extra time in your daily errands.
Rome was not built in a day, and any person who has assembled a KD (knockdown) table, TV console, or bedroom set realizes this was not either. We are happy to do it for you, but please realize how complicated a box of furniture consisting of parts is and understand how much time it takes time to assemble, even for the experts!
If you are traveling far distances to pick up your furniture, please call ahead to make sure your furniture is in good condition BEFORE you drive to pick up. Sometimes furniture needs a little deluxing (TLC) from our brilliant furniture repair technician. This deluxing process is a part of our normal delivery process and we would be happy to deluxe your furniture prior to pick up when requested. Please call ahead, however, as our artist repair technician only works 5 days a week (not 7) and he may be on his day off when you planned on picking up your furniture and thus without notice unable to fix that minor ding!
Damages on Pickup:
Reeds requests that you inspect every item before removing it from the premises of Reeds as you will sign that you have received your furniture in good condition. If the item does appear to be damaged, Reeds will repair the item if repairable or reorder the item if unrepairable. If you notice the furniture is damaged, you have already picked it up, and it is within 24 hours of the pickup, please call the store immediately to have it returned. Please do not bring in damaged furniture that has been pickup up without a prior arranged repair order.
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